Deliveries and returns
Our online store works in collaboration with:
- Artisans based in Europe, for craft / ecological products. Average delivery times are from 3 to 5 days (worked).
- Suppliers based in Asia, this is the reason why you can benefit from tariffs as advantageous on our products. These are shipped from the warehouses of our suppliers and are sent directly to your home. The average delivery time is from 14 to 17 days (Wrought). It may take longer.
France: free delivery on ALL products.
You can contact us by email if you have any questions: firstname.lastname@example.org
Return and Refund Policy
Our policy lasts 14 days. If 14 days have elapsed since the receipt of the parcel, we unfortunately can not offer you a refund or exchange.
To be eligible for an exchange or refund, your item must be unused and in the same state you received it.
Exchanges are only available for size and / or color of the same style. Exchange of a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than 50 €, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. Indeed, we can not guarantee that we will receive the item you return to us.
Note that it will be your responsibility to pay your own shipping costs to return your item (and to redeem it). Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Late or missing refunds:
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after doing all these steps you still have not received your refund, contact us at the following address: email@example.com