FAQ: Frequently Asked Questions
You have questions?
Do not hesitate to contact us, our sales department is at your disposal!
We will respond as soon as possible.
(In case of emergency: + 33783484063)
Frequently asked questions:
- Is your site safe? Can I order safely?
This site is 100% secure. Here's why :
First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). This means that it is highly secure.
Most sites only secure their "shopping cart" and everything related to order settlement. On this site, ALL PAGES are secure.
Finally, regarding the payment, we mainly use Paypal, Mastercard and Visa which are the references in terms of security of transactions on the Internet.
In short, you can wander on our website with confidence and serenity
- How long does it take for my package to arrive?
Our online store works in collaboration with French craftsmen. The average delivery time is from 3 to 5 (working days).
If there is a shortage of goods, it is possible that the delivery will take longer.
3. What are the delivery rates?
France: free delivery on ALL products.
Europe - International: paid delivery
4. I ordered several items, but I only received one. Why ?
It's normal, Yogis on Roadtrip works with several French craftsmen who take care of the delivery. When you order several items at once, they can be shipped separately if the products are not created by the same craftsman.
You will receive your order in several parcels (which allows to continue the joy of discovering a new package in your mailbox over several days).