You have questions?
Do not hesitate to contact us, our sales department is at your disposal!
We will respond as soon as possible.
(In case of emergency: + 33783484063)
Frequently asked questions:
- Is your site safe? Can I order safely?
This site is 100% secure. Here's why :
First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). This means that it is highly secure.
Most sites only secure their "shopping cart" and everything related to order settlement. On this site, ALL PAGES are secure.
Finally, regarding the payment, we mainly use Paypal, Mastercard and Visa which are the references in terms of security of transactions on the Internet.
In short, you can wander on our website with confidence and serenity
- How long does it take for my package to arrive?
It depends, indeed, Yogis on Roadtrip works in collaboration with:
- Artisans based in Europe, for craft / ecological products. Average delivery times are from 3 to 5 days (worked).
- Suppliers based in Asia, this is the reason why you can benefit from tariffs as advantageous on our products. These are shipped from the warehouses of our suppliers and are sent directly to your home. The average delivery time is from 14 to 17 days (working). It may take longer.
3. What are the delivery rates?
France: free delivery on ALL products.
Europe - International: Free delivery on all products, except those being in the section "artisanal / ecological products".
4. I ordered several items, but I only received one. Why ?
No worries. Most of our products are stored in warehouses around the globe. When you order multiple items at once, they can be shipped separately so they arrive faster.
You will receive your order in several parcels (which allows to continue the joy of discovering a new package in your mailbox over several days).